← News Thu Jan 22, 2015 - 9:52 am - 0 comments

Scotiabank restructures its call centre operations

SCOTIA-HQ

SCOTIABANK is restructuring the operations of its contact centre via an affiliate company – Finbiz.

The restructuring, which will take effect on March 2, 2015, is expected to affect 200 employees currently working at the company’s contact centre over an 18-month period.

In a release yesterday, Scotia stated that the restructuring forms part of continuous reviews of its operations on a local and global scale to ensure that the company meets the demand of its customers while maximising operational efficiencies.

Published in the Observer
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