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DHL opens $30-m call centre in Jamaica

Donovan-James

COURIER service DHL Jamaica has set up a $30-million call centre that employs 20 new staff.

The Caribbean Telesales Centre started operations on Monday with the remit of seeking new business from 26 countries in the Caribbean.

“It’s all about selling on the phone. So we do all the inbound and outbound [calls] where we are selling… DHL services,” stated Donovan James, general manager for Jamaica and commercial director for the Caribbean, yesterday.

James, along with four regional managers, answered Jamaica Observer queries at the DHL head office on Haining Road in New Kingston to mark the launch of the operation.

Published in the Observer
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