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BPO math: US$50-m office build-out could create 10,000 jobs

IDB-signing-

FOR US$900,000 ($100.8 million), a new 200-seat call centre incubator will be built in the Montego Bay free zone.

Working round the clock, the facility, partly funded by the Inter-American Development Bank (IDB), can create 600 new jobs for the local business process outsourcing (BPO) sector.

That may seem a tiny blip when compared to the 14,000 persons currently employed by the sector, but the potential US$15 million it can generate for the local economy is nothing to scoff at.

BPO operators in Jamaica now pull in upwards of US$350 million annually, and that figure is expected to increase by 50 per cent, along with an additional 7,000 new jobs, should efforts focused on growing the sector are successful, according to Yoni Epstein.

Published in the Jamaica Observer
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