THE modern manager becoming more skilful at his role is absolutely critical to the success of an organisation. I heard about the head of a government department who was on the brink of retiring, and was asked by the ministry to train and prepare a couple of her staff members to become suitable candidates when she left – a little succession planning. She declared that she had to teach herself all that she knew, and so she would NEVER train others to know what she knows – they would have to learn for themselves!
Some readers may smirk at this scenario, and it would indeed be humorous had it not been true.
Published in the Observer
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